FAQ’S


“YOUR SHOP IS NOT ON THE INSURANCE COMPANIES LIST, CAN I STILL HAVE THE REPAIRS COMPLETED BY YOUR SHOP”?

  • Yes. You have the right as a consumer to choose the repair facility. It’s your car, the choice is yours. Don’t let the insurance company dictate where you go or who you choose. The insurance company is required to pay the cost to restore your vehicle to pre-accident condition at the shop of your choice. Even if your vehicle needs to be towed, you can still choose your repair shop. The insurance company is responsible for paying for your repairs and should be responsible for paying the tow bill to the shop of your choice.

“DO I NEED MORE THAN ONE ESTIMATE”?

  • No. In Maryland, one estimate is binding and you have the right to choose your repair facility. Take a recommendation from family or friends, but beware of insurance recommendations to a directed repair facility. They may not be able to have your best interest at heart.

“THE INSURANCE COMPANY SAID THEY CANNOT GUARANTEE THE WORK UNLESS IT IS DONE BY ONE OF THEIR SHOPS”?

  • Here at Elite Auto Body we offer a lifetime warranty on all repairs and we have been in business for over 30 years. So you can rely on us to offer the best warranty in the business on any car we repair.

“MY INSURANCE ESTIMATE IS LESS THAN THE ESTIMATE I RECEIVED FROM ELITE AUTO BODY, DO I HAVE TO PAY THE DIFFERENCE”?

  • No.we expedite the insurance companies list line by line. Where we find deficiencies we go back to the insurance claim and get the addition parts, materials, or labor in order to repair your vehicle correctly at no additional cost to you.